Request a Reclean

We usually get it right the first time but mistakes happen.
Let’s work together to make your agent happy ?.

We always strive to perform the best end of lease cleans possible. If for some reason there are issues with your bond clean, we’re happy to return for a reclean if you notify us within 72 hours of the service.

The easiest way to request a reclean is to email us at hello@thisisneat.com.au.

We require that your landlord specify the exact areas that need to be addressed with photographic evidence. Once we receive the request, someone from customer service will get in touch with you as soon as possible.

The Neat Team

Customer Service

This is Neat Cleaning is a bond cleaning service keeping tenants, real estate agents and property managers happy all across Sydney and Melbourne.

This is Neat is a bond cleaning service keeping tenants, real estate agents and property managers happy all across Sydney and Melbourne.

Services

End of Lease Cleaning
Vacate Cleaning
Moving Cleaning
Locations

Sydney
Melbourne
Inner West
Eastern Suburbs
Northern Beaches
North Shore
Surry Hills
Bondi
Parramatta
Contact

This is Neat Cleaning
39 Douglas Street
Redfern, NSW 2016
Australia
0488 845 135

hello@thisisneat.com.au

* Our Bond Back Guarantee:

1. You are required to confirm with your real estate agent which specific cleaning services are required under your lease agreement. You must ensure that you tick the appropriate checkboxes on our cleaning checklist when booking a Clean.

2. If, within 72 hours after your Clean, we are notified by you or your real estate agent that a part of our Services (as described in your Booking and in our cleaning checklist) has not been completed satisfactorily to allow your tenancy bond to be released back to you, we will come back to your Residence to re-perform those Services for no additional fee (Bond Back Guarantee). Any such notification should include photographs evidencing the areas that need to be addressed and we will make an assessment of whether the area is cleanable.

3. Our Bond Back Guarantee does not cover the following:
(a) cleaning services not described in your Booking or cleaning checklist available on the Site;
(b) permanent damage at your Residence, including smoke stains, carpet stains, hard water stains, wall marks, mould, rusting, grease stains, and permanent odours; and
(c) areas which, in our professional opinion, cannot be cleaned.